Credit: Thatsaphon Saengnarongrat |

Comcast outage: how to get your $5 refund

Cable and Internet customers up and down the west coast from Seattle to San Francisco lost service Monday night for hours due to an outage Comcast describes as “a piece of hardware in our backbone network [that] failed.”

So Comcast is offering a $5 refund/credit through a special website, if your service was affected.

See all the info on how to get it here!




About Sue Romero

Sue Romero has been doing news and traffic on the radio in Seattle since 1994. She is originally from southeast Alaska and moved to Seattle to go to the University of Washington. After graduating, she started her radio career in Houston, Texas, but moved back to Seattle because she missed the trees, hills, water and beauty of the Pacific Northwest. While she was in Texas, Sue danced on the NBA Houston Rockets Dance Team and still regularly takes dance in Seattle. She even attended a Seattle Sea Gals workshop, just for fun! Sue loves movies -- especially sci-fi!